Letters from Customers

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December 17, 2005
Note:: I have been negligent in not recording the comments for almost a year. Sorry, Howard
Dear Janice,
Janice-I just wanted you to know the clock I ordered from you arrived yesterday.
It is truly beautiful and a treasure. I attached a photo of it for you, in its "new home."
Thank you so much for the expeditious and professional manner in which you handled this transaction.
Thanks also for the unbelievable way it was packaged. I think it could have survived Hurricane Katrina.
I used a lot of this material to pack up my son's clock, so it can now be transported safely.
I hope you had a happy birthday and trust you and your husband will have a healthy and happy holiday season. With kind regards-Bill S.

October 14, 2004
Dear Janice,
All three clocks have arrived in great shape (good packaging) and they all
look great!
If you have now or stumble in future on a big bronze mantle clock with two
matching candelabras, I would like to have a look at them.

Thank you very much,

V B
Phone: 650-

THANK YOU FOR YOUR KINDESS, I WOULD LIKE TO PURCHASE MORE CLOCKS, BUT I WON'T HAVE THE MONEY UNTILL
LATE DECEMBER, PLEASE LET ME KNOW IF THEY ARE STILL AVAILABLE AT THAT TIME.
THANK YOU
J.M.

Subject: Pedestal Clock
Date: Wed, 27 Oct 2004
From: "Mel" <@xxxxxnet.net>
To: "Howard Zimmerman"

Dear Janice and Howard,
I received the pedestal clock today, and it arrived in splendid condition since it was packed so well. It will be lovingly
cared for as a pemanent piece in my collection. Thank you for a very pleasant transaction.
Best regards,
Mel

Subject: French Marble Mantle Clock #2099
Date: Sat, 9 Jun 2001 14:06:51 -0400
From: "Shari & Matt C" <@xxxxxnet.net>
To: "Howard Zimmerman"

Hi Howard & Janice,
Matt & I wanted to let you know we have our very beautiful French marble clock ticking away & chiming the most adorable little bell. thank you both so much for your assistance & patience during our purchase.
We absolutely love the clock, enjoyed your website and found the packing of the clock to be quite excellent. (thanks Janice)
Your hints about using the pennies to assist in leveling the clock worked just right. Hope you can use this thank you in your testimonials.
Please let me know if you come upon any interesting carriage clocks or a Sonora Chime Bell Clock.
Since,
Shari & Matt

Subject: Thank You
Date: Mon, 27 Nov 2000 08:16:23 -0500
From: "mike p"
To: howard@antiqueclocks1.com
Howard & Janice,
I received the antique Ingraham Clock last Friday. I am very pleased with its condition. I think its beautiful. It works great and the chime sounds great. I couldn't be happier with my purchase.

Thank you!
Have a great day,
Mike P
_____________________________________________________________________________________ Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com

Subject: Re: Crystal Regulator
Date: Wed, 04 Oct 2000 06:49:56 -0700
From: MM@pacbell.net
To: "antiqueclocks1.com"
References: 1 , 2
Dear Howard:
I love our new clock dearly. I followed your instructions to the letter, and it is working beautifully.
Your "care Page" is excellent and provided excellent support materials. There is something so welcoming about the sounds of a clock in a home.
My husband called this morning from Rome, and I had him hear the chime. It make a beautiful addition to our home, and we will treasure it.
Until next time,thanks for your assistance.
M. M.

Subject: Receipt of Excelsior and Ansonia Knight
Date: Mon, 13 Dec 1999 15:37:16 -0800
From: Rich C
Organization:
To: "'howard@antiqueclocks1.com'"

Hi Howard and Janice:
I went home during lunch and found the packages. I unpacked them and all seems fine. Thanks for the outstanding packing job. I haven't checked out the Knight yet, but it looks fine as far as I could see.
The Excelsior is grand!

I will let you know about the Westminster Bracket clock within a day or two.

Thanks again.
Rich C

Subject: Thank you
Date: Tue, 07 Dec 1999 08:30:43 -0500
From: "M MacD" MAC@.us
To: howard@antiqueclocks1.com
I just wanted to let you know that the clock has been received and they tell me it is the best gift they have ever received. They think it is beautiful. Thank you for all your help and for your wonderful collection of clocks. I chose your website because it was by far the best in terms of detail, explanation, and pictures.
Thank you
M MacD

RE: antique clock
Date: Mon, 13 Sep 1999 08:27:53 -0500
From: Carl D <@bcins.com>
To: "'antiqueclocks1.com'"
Howard: I want to let you know that the clock arrived in perfect order and
it's better that I expected. It's been a pleasure doing business with you.
Thanks Carl

Subject: Re: shipping ?
Date: Wed, 01 Sep 1999 12:41:24 GMT
From: "g b" <@hotmail.com>
To: howard@antiqueclocks1.com
Howard and Janice,
The clock arrive yesterday, in picture perfect condition. What a beautiful piece. Thanks so much.!
Gary

Subject: Re: Clock
Date: Wed, 25 Aug 1999 15:57:27 -0700
From: "Steve & Sherri H"
To: "antiqueclocks1.com"
Howard and Janice,
Just wanted you to know that I received the clock today.
It runs and looks great - thank you! You were such a pleasure to work with and made me feel totally comfortable shopping this way.
I'm sure I'll be doing business with you again.
Sherri H

Sherri, Sent the clock Priority Mail today.
Janice

Steve & Sherri H wrote:
Howard, Thanks for the pictures of the clock - they were very interesting! It really made me appreciate what you do - you've got to have an amazing amount of knowledge and talent to be able to put all of that back together into a clock!
I really love the clock -
I'm glad you're able to fix it.
Sherri

Subject: Regards to Janice on her packing job
Date: Thu, 18 Mar 1999 15:04:25 -0500
From: J E @erols.com
To: howard@antique-world.com
Howard:
It arrived late yesterday!
To say that I'm pleased would be an understatement!
The "70" is everything I had hoped and is precisely as you represented it to me.
You've validated my having waited so long to acquire a specific
clock---and I'm grateful to you.
Again, my sincere thanks.

j e
nawcc xxxxxx vp, chapter xx

Subject: Seth Thomas #6
Date: Sun, 28 Feb 1999 16:41:12 -0800
From: JG
To: tics@mediaone.net

Howard and Janice,
Received clock a week ago Thursday (2-18) and received weight the
following day. Clock and weight were well packed and arrived in good
condition. Appearance of clock exceeded expectations...it is simply
gorgeous. Has been on wall and running for a week and keeps wonderful
time. Thanks again. Will keep watching your website as new clocks are
posted, and look forward to contacting you if the right Vienna Regulator
or Crystal Regulator clocks become available.
J G

Subject: Re: Gilbert " Thespian "
Date: Wed, 30 Dec 1998 16:39:46 -0500
From: Mark x.net
To: howard@antique-world.com

Hi Howard and Janice,

Received the "Thespian" in perfect shape today !!! Thank you both very much.
I will enjoy this beautiful clock for years to come as it will remain in my personal collection.

I'm always in the market for American wall and shelf clocks, so please keep me in mind.

Thanks Again, Mark

Subject: Martha Stewart Clock
Date: Thu, 14 Jan 1999 17:01:31 -0800
From: "K H"
To: howard@antique-world.com
Dear Howard and Janice,
I am enjoying my clock more than ever. Today was the first time I went through your site since mine arrived. I would love to start collecting clocks.
I am still "in shock" that I found the exact clock I was looking for from you. It is exactly the same as the one in Martha Stewart Christmas! I want to send you pictures of the two clocks, but I do not have a mailing address.
If you could email it to me I will get the pictures to you ASAP. I look forward to doing business with you again in 1999.
Happy New Year!
KH

Subject: Seth Thomas No.2 Regulator in Mahogany arrived
Date: Wed, 30 Sep 1998 19:54:34 -0500
From: H C J I <@.net>
Reply-To: jack@.com

To: howard@antique-world.com
References: 1 , 2 , 3 , 4
I would like to thank you Howard and Janice for the wonderful clock. It appears exactly as in the pictures. It is up and running. The packing was excellent.
Sincerely,
Jack I

Subject: arrival of 134-1440 to new home
Date: Tue, 29 Sep 1998 00:48:49 -0600
From: D D <@frii.com>
To: howard@antique-world.com

Howard and Janice,

I recieved the clock today Monday the 28th. It was packed extremely well, my compliments and thanks on this. When I unpacked the clock, there were two brass washers that were loose inside the wrapping material. The washers are approx. .200" in diameter with through holes approx. .08" in diameter . They are concave shaped and similar in appearance to the outer piece of a rivet on a pair of jeans or a cymbal. Any ideas? I also noticed a lack of a receipt or correspondance inside the box, was this just an oversight or normal procedure?
Do you know the type of solder that was used to hold the latch on the piece surrounding the crystal? (the terminology is escaping me for this items name) It has come loose, my fault.
The clock seems to run very well and is in exactly the shape you told me it was. I may have to have the chiming adjusted a wee bit as the smallest gong isn't getting struck as well as it could. My thanks to you both for your help.
Thank You,
D D

Subject: Re: Waltham Banjo # 1802
Date: Tue, 29 Sep 1998 00:30:39 EDT
From: RO@aol.com
To: howard@antique-world.com
Hi Howard & Janice

Sure enough, the clock arrived on Monday (today). It was in excellent condition. It came at 6:00 PM. I must say, after getting it together, I am very pleased with my recent acquisitions. I've gone to national meetings, local and regional meetings. I've never experienced such an accurate description of the hurts on a clock. I was not disappointed in the least. Please keep me in mind as you update your inventory. E-mail me of any recent acquisitions. If that's not something you do, let me know when your next website update occurs.
This has certainly been a positive experience for me. Hope to meet you sometime at one of the local meetings in your area if you attend. I may be going to the meeting in Baltimore in November.
Remember......I like Attleboro, Hatch, Goodwin, Tift, Howard and Davis, Howard, Early weight driven banjos and others. I particularky like as close to original as I can get.
There is a lyre Waltham coming up for auction in Connecticutt I would like to know more about. If you know of any Atkins wall clocks, 30 day fusee or weight driven, keep me in mind. A Silas Terry weight regulator is another clock I need for my collection. These clocks end up in my private collection, Not up for resale. I am very happy to have added these last two to my collection.
My wife Susan has already claimed the Waltham owned by the school teacher.
What state was she from?

Regards,
Richard O

Subject: Re: Clock - #134-1261
Date: Thu, 10 Sep 1998 19:05:39 -0400
From: RM <@earthlink.net>
To: howard@antique-world.com
References: 1 , 2
Howard & Janice,

I just received my clock and am delighted. It will surely become a family
heirloom. I will continue to check in your website from time to time to
see what's new , or old, actually, as the case may be.
I know you are very busy, but I was hoping you could e-mail me with a little bit
of the history of this clock when you get a moment. After all, an educated consumer is your best consumer.

Thank you,
Debbie

Howard and Janice,
My Seth Thomas Tambour arrived yesterday. May I just say that the clock
far exceeded my expectations. It is simply beautiful... I just love it.
Great work packaging it up too.
All the best to you, and thanks for the great service!
W R

Subject: UPS -Reply
Date: Fri, 10 Oct 1997 07:22:12 -0500
From: S S
To: howard@antique-world.com

Dear Mr and Mrs Zimmerman,
The clock arrived yesterday, just as you predicted. I know that this will
sound just like your other customer letters, but the clock was much
better than I expected! You really did an outstanding job of packaging it,
and it was perfect when it arrived. The picture on your web site did not
do it justice- I really did not expect the case to look as good as it does. I
had it running all last night, and the movement appears to be excellent.
I was a little reluctant to purchase something over the internet at first,
but you provide a level of service that is hard to find anywhere anymore.
I really appreciate all your help and advice, and I thank you for offering
such a generous lay-a-way plan; it really does help those of us on a
budget!
I also appreciate your advice to be patient and try to locate an original
movement for my Loheide Slot Machine clock case- it was nice of you to
take the time to answer my questions. It really is hard to be patient but I
know that you are right- it is better to take time to try to do it right. (If you
ever hear of a movement, or an complete example for sale, though,
please keep me in mind)!
One last thing- please let me know if I did not include enough money for
shipping- the UPS charge was not on the box, and I certainly want to
reimburse you if it cost you more than I thought it would. Thanks again!

S. S

Subject: Clock.
Date: Fri, 10 Oct 1997 11:13:37 -0700
From: S B
To: Howard Zimmerman

Howard:

The clock arrived yesterday - its great. It runs perfectly (keeps great
time) and has a great sounding chime. I'll move it up to my house in
Seattle in a week or two - I think that it will look great there.

Thanks again. I look forward to buying more great clocks from you.

S B.

Subject: go it
Date: Thu, 21 Aug 1997 14:51:19 -0500
From: L S <@.EDU>
To: howard@antique-world.com

Received my clocks today. I am so excited. They are wonderful. The bottom
plate looks good. Can't wait to see what you got in Syracruse. Hopefully
not something I can't live without. Thanks so much. Mandy

Subject: Ship's Clocks
Date: Wed, 23 Jul 1997 14:44:37 +0000
From: d@attmail.com
To: howard@antique-world.com
Howard, Janice
I received the two clocks today about 12:00 noon. They are every bit
of what I expected, it has been a pleasure doing business with you.

This is the first time I have done business over the Internet and I
must say it has worked quite well. I find this particularly satisfying since
I work as a technician for the branch of AT&T that provides WorldNet Services,
AT&T's internet service.

Thank You!

David
!@attmail.com

Subject: Age of Kienzle clock
Date: Wed, 23 Jul 1997 11:06:28 -0500
From: P NH <@bayou.com>
To: howard@antique-world.com

I received my Kienzle German Mahogany clock (Stock 134-1153 in Clocks
that run under $175). The clock is great and I am very pleased with it.
I was wondering if you have any idea what the age of this clock would
be. Thank you in advance for your help and again thank you for my
Kienzle clock. F H

Subject: St #65
Date: Tue, 22 Jul 1997 09:16:12 -0500
From: "D S" <@gmi.net>
To: "Howard Zimmerman"

Howard,
The clock made it down here just fine and I am very pleased. Thanks again
and I hope you find some more of this type clock.
D

Subject: Nyanza vs Kienzel
Date: Sat, 5 Jul 97 15:33:03 UT
From: "G B" <@msn.com>
To: howard@antique-world.com
CC: @.com

About a month ago, I purchased an Ansonia clock from you and have been so
happy with it. Now, my mom is interested in purchasing a clock from you.
In particular, she is interested in either the Kienzel German Mahogany clock
(Stock 134-1153 in Clocks that run under $175) or the "Nyanza" E. Ingraham
banjo clock (Stock 134-1140). What is the condition of the Kienzel clock?
Is there anything wrong with either the case or the works? The banjo clock
from your description appears to be in excellent condition. Other than the dial
is there anything else to consider about this clock? She is interested in
purchasing one or the other and would just like some additional information
to help make up her mind. Thank you in advance for the help. Again, thank
you for the Ansonia.

T B

Subject: Sorry We Missed You
Date: Fri, 04 Jul 1997 10:38:39 -0500
From: K W <@net>
To: hwrdzimm@antique-world.com

As you may recall, we bought a tallcase clock from you in February (we
love it by the way). While on our way from Boston to Maine for our
vacation (we live in Texas) we noticed the Antique Mart off of I-95.

Finding the former home of our clock was completely coincidental. We
stopped in but you were not there. We will try again if we're ever in
Byfeid.

K & K W

Subject: Re: Clock
Date: Sat, 31 May 1997 08:49:20 +0000
From: L P , Wellington, NZ
To: hwrdzimm@antique-world.co
Hi Janice and Howard
The clock arrived this morning and took almost as long to unpack it as the delivery time!
It arrived AOK without any fuss or damage and is now set up and running.
Thanks for an excellent job of packing � I have found there are some
"expert" wreckers out there � and the service.
Like MacArthur "I will be back" when you have something else to tempt me.
I am doing quite a lot of buying over the net and find it gives
better choice, better quality and even with shipping costs is quite
competitive with what I would have to pay here if I could get it.
I have just bought rather a nice 1899 Chelsea ships bells clock and
will be watching your site for a good crystal clock later in the year
- I have spent my discretionary dollar for a day or two or more!!. I
would appreciate any recommendations or what to watch out for in this line.
Thanks again and regards
Bill

Howard
Thanks - Clocks came and my wife loves them.
Howie,
H.K., M.D., California

Howard, received the antique clock Thursday. "The clock runs and looks great. I'm a very happy shopper. Thanks for all your help and excellent service. I hope to purchase another clock from you in the future. Dave

Subject: Recieved Clocks
Date: Mon, 17 Mar 1997 20:31:30 -0500
From "T K" <@c-inter.net>
To: hwrdzimm@antique-world.com

Howard, I got the remaining clocks today in {satisfying
condition}.It was like opening Christmas gifts under the tree. For awhile I
was a little kid again. I love all the clocks I ordered. Thank You Very
Much!! TK
P.S. Now I got more to wind.

Subject: Re: Clock "Cathedral" #134-
Date: 7 Feb 1997 12:04:24 U
From: "C P <@la.ddbn.com>
To: hwrdzimm@antique-world.com
RE>>Clock "Cathedral" #134- 1/27/97
Wow! I just received my clock and it's wonderful--it's even better than the
picture. It truly is an exceptional clock, just like you promised.

Please keep me updated with new inventory. Again thanks!
C P

--------------------------------------

Subject:
Re: CLOCKS
Date: Wed, 05 Feb 1997 06:15:30 -0800
From: KT <@erols.com>
To: hwrdzimm@antique-world.com
References: 1 , 2 , 3 , 4
Howard,
My Seth Thomas #2 was delivered Tuesday, with no damage. The
clock is excellent! It is exactly as you described and I am
impressed. I'll be watching your ads for other clocks of
interest. Thank you again for your assistance. don

Thu, 9 Jan 1997 21:53:45 +0800
From:
WFW@po.pacific.net.sg
To:
hwrdzimm@antique-world.com
Dear Howard,
I have received the shipment. The word is FANTASTIC. This lot is even more
satisfying than the previous.

First, please convey my appreciation to your wife for the packing.
...............................
Let me say it again - Thank you.

As for the future clocks, I am lost. I like to get your advise. I will look
at the crystal regulator you recommend..........................................
I am also buying some books to learn how to do basic clock repair like
cleaning and changing some simple parts.

Thanks
W. F.W.

Subject: antique clocks
Date: Sat, 30 Nov 1996 07:28:35 +1100
From: Tony T"
To: "'hwrdzimm@antique-world.com'"

Did you get my e-mail(attached) Howard?
.........................................................
Your night-clock arrived in good condition & I'm very happy with it. I don't
think it is a night clock however, but a FRENCH decorative'verre
eglomise' wall clock circa 1800-1830. How unusual for it to be in such
good condition. The spike inside is not, in my opinion, for a candle but
rather to hold the key.The burn marks explain nothing except that a
naked flame was near the dial at some time. It is a very rare & unusual
piece & I am sure my client will grab it. I will try to ring you at 4pm
Friday (your time) re above and the other clocks.
Regards, Tony

Subject: Hi Howard
Date: Tue, 12 Nov 1996 19:56:52 -0800
From: (Dave)
To: howard@antique-world.com

Hi Howard,
Several months ago, I purchased three clocks from you: A
Seth Thomas Sonora Chime, Ansonia "Florentine #1," and New Haven
"Abbey." I just thought I'd touch base with you and let you know
how happy I am with the clocks.
The Sonora Chime clock cleaned up wonderfully ............... Florentine ........................., it has beed restored to its former glory.
I had Abbey's movement refurbished and it's now the main time- keeper in my den (where I keep most of my clocks). I love its soft Westminster chime. Anyway, I check your web site often and am always interested to see what you have to offer. ..................
It was nice doing business with you -- I'm sure we'll do some more!
Best regards,
Dave

Subject: Yard sale cuckoo
Date: Tue, 12 Nov 1996 21:12:46 -0500
From: @aol.com
To: clocks@tias.com

I am thrilled with the cuckoo clock I bought through your internet yard sale.
I was wary conducting business in this manner but was pleasantly surprised!
The clock was just as you described and arrived in excellent condition. I
was impressed with the expert packing, and can understand the cost of
handling. The clock is unique, and a favored addition in my collection.
I visit your sites frequently to watch for additons!
Unsigned ( who are you ?)

Howard,
The clock is great.
Thanks,
Tom
Oct. 18,1996

Subject: RE: stock #134-325 Junghans

Howard
I received the clock yesterday. I am very pleased! Unfortunately (clock wise) I got some large orders so won't be able to even look at it for six or seven weeks but I'll let you know if I fix it.
Thanks again.
Evan
PS if you find any tall clocks in "as is" condition I am interested, email me.

To: hwrdzimm@antique-world.com
Date: 11 Sep 1996 15:23:10 EDT
Subject: Oops!

Dear Howard,
Please disregard the previous mail I sent. I overlooked exactly what I
needed to know on the "care of old clocks" sheet. I followed the
instructions and everything seems to be fine now. It really is a
gorgeous clock and it looks great on my mantel. I love it! Sorry for
jumping the gun. I hope to be able to order from you again in the
future. Thanks again.

Regards,

Martha

Dear Howard

I am so happy with the clock I bought from you that I would
like another one! It is:
Ansonia Crystal Regulator "Rouen"
Stock Number:134-615
$525.00

This is dated 1920 - does that mean I would have to pay VAT as it is
not 100 years old, or does the fact that it is 'second hand' determine
the VAT?

Before I go ahead, could you let me know the total cost?

Thanks

Tim

Hi Howard Clock is working beautifully and has a mellow bong.

I spoke to the Customs people here who agreed that VAT
should not have been charged and that it was charged on
$600.

I need to give them a document that gives the date of the
clock and the actual cost (ie $495). Could I trouble you to
send me a paper receipt showing this info? I think it will
have to be 'official' so an email won't do.

Greatly obliged.

To: hwrdzimm@antique-world.com
Subject: French Marble Clock - Stock # 134-m001

Howard,
We just received the clock today. It is by far a GREAT clock, even nicer
than in the picture. It's up and running with no problems. We will
difinantly continue to browse your web page and look for our next purchase.

Thanks again,
M. P.
G. F.
Connecticut

To: hwrdzimm@antique-world.com
Subject: Stock #134-762 French Woodcase Clock
X-URL: http://www.antique-world.com

Hi,
This is R. T. again. I purchased a Chelsea 24 hour Navy Clock
from you a couple of months ago. We just gave it to my dad this past
weekend. He loved it.
The reason for this letter is to ask a little more information about the
French Woodcase Clock. Stock #134-762.

I am not familiar with lever escapement mechan. How is it different
from key wound movements? Also could you please tell me the approx.
size of the clock? Thank you.

R. T.

To: "hwrdzimm(a)antique-world.com"
Subject: Chelsea Clock - Arrived
Date: Thu, 20 Jun 1996 07:42:43 -0500
From: FROM: DANIEL

I just like to let you know the Chelsea Clock (134-804) arrived
yesterday. It is running strong. I am somewhat concerned that
it gained nearly 3 minutes overnight.... did you check by chance
check it for accuracy? It appears that there is a fair amount of
adjustment available so I expect it is correctable.

Again, thank you (and Janice) for your prompt service!.
DAN

via US Mail
August 14, 1996

Dear Janice
I received the clock on Monday 8/8/96. I arrived in one piece, it's beautiful, and I am very pleased. You mentioned in your letter that you received several other Waterbury clocks. I already have Calender No.34, but would be very interested to see the others.
Please let me know when you put them up on the internet. Thanks again and I look forward to hearing from you in the future.
Yours truly,
C.R.
Middlebury.Ct

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